SCAM Bill from Primus Canada

Longbowwing · 10-22-2008, 07:18 PM

Here the story,

Couple days ago, my family received a bill from Primus Canada. We found out they have charge us for international phone service that we did not make. Most calls are make to Houston, Texa in september 2008. Since we never ever use this company in our life, so we shall go deeper and try to find out what is going on.

So we phone their customer service for inquiry. Their customer service representative is a j-rk. We have consult with this representative for 3 straight hours, all they do is play the so call voice recording 3 times, they stated my mom accept the charge in June 5, 2008! The most weirdest thing is the voice that they say is my mom, I heard a voice of a girl that is much younger than my mom! Also I heard my mom can pronounce the home address perfectly while the voice recording from that girl do not.
Also I notice couple more things from the bill

1. the representative said we accept the charge at June 5, 2008! But how come those calls was make only in september? how come not July, august or even october?
my mom only use AIC international phone service to Hong Kong, China everyday.
2. They even charge us fee for November already! when November is not even here yet!
3. The record of their phone bill represent phone numbers that we do not recoqnize at all.

Is anyone here know how to deal with these scam, please tell me about it. I am so sure Primus wont back down at all and so are we.

thank you very much to anyone who can help me.

Usimyoc · 10-22-2008, 08:04 PM

Well, I can't say I know too much about this kind of scam, but often when there's a problem with billing and the service rep you call is a complete you-know-what, you can call back and see if another rep is willing to help you.

Otherwise, the best option is to either pay the bill anyway or lawyer up and fight in the courts. These kinds of scams are hard to beat though so...I wish you the best of luck.

But before you call a lawyer or just give in, try a different rep. Often, one or two may just give you the standard line about how you 'have' to pay, but eventually one of them will listen to the facts and help you out.
If you still can't get anywhere with the reps, try the manager or another supervisor. If it looks like you're going to risk the rep's job with complains, they tend to straighten up and do their absolute best to make you happy.

I hope this is of some help.

Longbowwing · 10-24-2008, 09:03 PM

Case Closed

We look deeper, it seems we have found out that on June 5, 2008. No one at home to answer their call. so they ASSUME we accept, which is bullcrap. So pretty much we can ignore them whatever we want then

astro2 · 11-04-2008, 11:40 PM

take the jerks to court or threaten to email or call a news program if they don't fix it

push them until they fold then join a new telephony company, or better yet choose a phone package from a adsl/cable provider

alot of adsl companies offer phone packages, i did and i save heaps and my ISP occasionally gives customers bonuses for no reason, my friend got upgraded to "unlimited quota/limit" for free, and i got a few gigs more free

Pruvmerong · 11-05-2008, 12:29 AM

File a report at consumerist.com.

You'll get informed help on how to deal with the situation. In the meantime, I suggest ignoring them.

10-22-2008, 07:18 PM	#1 (permalink)
Longbowwing ImageBoard Mods Join Date: Jun 2005 Location: Omericon Gamma, Sirius System Posts: 1,617 Images: 16334 Points: 981.70 Bank: 3,173,789.91 Total Points: 3,174,771.61 Donate	SCAM Bill from Primus Canada Here the story, Couple days ago, my family received a bill from Primus Canada. We found out they have charge us for international phone service that we did not make. Most calls are make to Houston, Texa in september 2008. Since we never ever use this company in our life, so we shall go deeper and try to find out what is going on. So we phone their customer service for inquiry. Their customer service representative is a j-rk. We have consult with this representative for 3 straight hours, all they do is play the so call voice recording 3 times, they stated my mom accept the charge in June 5, 2008! The most weirdest thing is the voice that they say is my mom, I heard a voice of a girl that is much younger than my mom! Also I heard my mom can pronounce the home address perfectly while the voice recording from that girl do not. Also I notice couple more things from the bill 1. the representative said we accept the charge at June 5, 2008! But how come those calls was make only in september? how come not July, august or even october? my mom only use AIC international phone service to Hong Kong, China everyday. 2. They even charge us fee for November already! when November is not even here yet! 3. The record of their phone bill represent phone numbers that we do not recoqnize at all. Is anyone here know how to deal with these scam, please tell me about it. I am so sure Primus wont back down at all and so are we. thank you very much to anyone who can help me. Last edited by Longbowwing : 10-22-2008 at 07:21 PM.

10-22-2008, 08:04 PM	#2 (permalink)
Usimyoc Over Caffeinated Join Date: Oct 2007 Location: The State of Confusion Posts: 83 Images: 9 Points: 1,658.62 Bank: 0.00 Total Points: 1,658.62 Donate	Well, I can't say I know too much about this kind of scam, but often when there's a problem with billing and the service rep you call is a complete you-know-what, you can call back and see if another rep is willing to help you. Otherwise, the best option is to either pay the bill anyway or lawyer up and fight in the courts. These kinds of scams are hard to beat though so...I wish you the best of luck. But before you call a lawyer or just give in, try a different rep. Often, one or two may just give you the standard line about how you 'have' to pay, but eventually one of them will listen to the facts and help you out. If you still can't get anywhere with the reps, try the manager or another supervisor. If it looks like you're going to risk the rep's job with complains, they tend to straighten up and do their absolute best to make you happy. I hope this is of some help. __________________ Look, a mushroom! Maybe it's friendly! *Friendly Mushroom!!* Remember friends, there's a $500 fine for setting off a nuclear bomb in any California city.

11-05-2008, 12:29 AM	#5 (permalink)
Pruvmerong Spam Slayer™ Join Date: Nov 2008 Location: /root/webdev Posts: 207 Points: 202.00 Bank: 7,074.31 Total Points: 7,276.31 Donate	File a report at consumerist.com. You'll get informed help on how to deal with the situation. In the meantime, I suggest ignoring them. __________________ Current Number of DaT Girls in My Harem: 3 http://bleakcosmos.nxserve.net

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10-24-2008, 09:03 PM	#3 (permalink)
Longbowwing ImageBoard Mods Join Date: Jun 2005 Location: Omericon Gamma, Sirius System Posts: 1,617 Images: 16334 Points: 981.70 Bank: 3,173,789.91 Total Points: 3,174,771.61 Donate	Case Closed We look deeper, it seems we have found out that on June 5, 2008. No one at home to answer their call. so they ASSUME we accept, which is bullcrap. So pretty much we can ignore them whatever we want then

11-04-2008, 11:40 PM	#4 (permalink)
astro2 Beginner Join Date: Oct 2008 Posts: 13 Points: 645.55 Bank: 0.00 Total Points: 645.55 Donate	take the jerks to court or threaten to email or call a news program if they don't fix it push them until they fold then join a new telephony company, or better yet choose a phone package from a adsl/cable provider alot of adsl companies offer phone packages, i did and i save heaps and my ISP occasionally gives customers bonuses for no reason, my friend got upgraded to "unlimited quota/limit" for free, and i got a few gigs more free

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