What is this bittorrent all about anyway? How do I get the files?
Check out Brian's BitTorrent FAQ and Guide
I registered an account but did not receive the confirmation e-mail!
You can use this form to delete the account so you can re-register.
Note though that if you didn't receive the email the first time it will probably not
succeed the second time either so you should really try another email address.
I've lost my user name or password! Can you send it to me?
Please use this form to have the login details mailed back to you.
Can you rename my account?
We do not rename accounts. Please create a new one. (Use this form to
delete your present account.)
Can you delete my (confirmed) account?
You can do it yourself by using this form.
So, what's MY ratio?
Click on your profile, then on your user name (at the top).
It's important to distinguish between your overall ratio and the individual ratio on each torrent
you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded
from your account since you joined the site. The individual ratio takes into account those values for each torrent.
You may see two symbols instead of a number: "Inf.", which is just an abbreviation for Infinity, and
means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); "---",
which should be read as "non-available", and shows up when you have both downloaded and uploaded 0 bytes
(ul/dl = 0/0 which is an indeterminate amount).
Why is my IP displayed on my details page?
Only you and the site moderators can view your IP address and email. Regular users do not see that information.
Help! I cannot login!?
This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login.
Most common reason for stats not updating
- The user is cheating. (a.k.a. "Summary Ban")
- The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)
Best practices
- If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update.
- Make sure you exit your client properly, so that the tracker receives "event=completed".
- If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.
May I use any bittorrent client?
Yes. The tracker now updates the stats correctly for all bittorrent clients. However, we still recommend
that you avoid the following clients:
? BitTorrent++,
? Nova Torrent,
? TorrentStorm.
These clients do not report correctly to the tracker when canceling/finishing a torrent session.
If you use them then a few MB may not be counted towards
the stats near the end, and torrents may still be listed in your profile for some time after you have closed the client.
Also, clients in alpha or beta version should be avoided.
Why is a torrent I'm leeching/seeding listed several times in my profile?
If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it,
it will have a new peer_id, so it will show as a new torrent. The old one will never receive a "event=completed"
or "event=stopped" and will be listed until some tracker timeout. Just ignore it, it will eventually go away.
I've finished or cancelled a torrent. Why is it still listed in my profile?
Some clients, notably TorrentStorm and Nova Torrent, do not report properly to the tracker when canceling or finishing a torrent.
In that case the tracker will keep waiting for some message - and thus listing the torrent as seeding or leeching - until some
timeout occurs. Just ignore it, it will eventually go away.
Why did an active torrent suddenly disappear?
There may be three reasons for this:
(1) The torrent may have been out-of-sync with the site
rules.
(2) The uploader may have deleted it because it was a bad release.
A replacement will probably be uploaded to take its place.
(3) Torrents are automatically deleted after 28 days.
How do I resume a broken download or reseed something?
Open the .torrent file. When your client asks you for a location, choose the location of the existing file(s) and it will resume/reseed the torrent.
Why do my downloads sometimes stall at 99%?
The more pieces you have, the harder it becomes to find peers who have pieces you are missing. That is why downloads sometimes slow down or even stall when there are just a few percent remaining. Just be patient and you will, sooner or later, get the remaining pieces.
What are these "a piece has failed an hash check" messages?
Bittorrent clients check the data they receive for integrity. When a piece fails this check it is
automatically re-downloaded. Occasional hash fails are a common occurrence, and you shouldn't worry.
Some clients have an (advanced) option/preference to 'kick/ban clients that send you bad data' or
similar. It should be turned on, since it makes sure that if a peer repeatedly sends you pieces that
fail the hash check it will be ignored in the future.
The torrent is supposed to be 100MB. How come I downloaded 120MB?
See the hash fails topic. If your client receives bad data it will have to redownload it, therefore
the total downloaded may be larger than the torrent size. Make sure the "kick/ban" option is turned on
to minimize the extra downloads.
What's this "IOError - [Errno13] Permission denied" error?
If you just want to fix it reboot your computer, it should solve the problem.
Otherwise read on.
IOError means Input-Output Error, and that is a file system error, not a tracker one.
It shows up when your client is for some reason unable to open the partially downloaded
torrent files. The most common cause is two instances of the client to be running
simultaneously:
the last time the client was closed it somehow didn't really close but kept running in the
background, and is therefore still
locking the files, making it impossible for the new instance to open them.
A more uncommon occurrence is a corrupted FAT. A crash may result in corruption
that makes the partially downloaded files unreadable, and the error ensues. Running
scandisk should solve the problem. (Note that this may happen only if you're running
Windows 9x - which only support FAT - or NT/2000/XP with FAT formatted hard drives.
NTFS is much more robust and should never permit this problem.)
What's this "TTL" in the browse page?
The torrent's Time To Live, in hours. It means the torrent will be deleted
from the tracker after that many hours have elapsed (yes, even if it is still active).
Note that this a maximum value, the torrent may be deleted at any time if it's inactive.
| How can I improve my download speed? |
top |
Do not immediately jump on new torrents
The download speed mostly depends on the seeder-to-leecher ratio (SLR). Poor download speed is
mainly a problem with new and very popular torrents where the SLR is low.
(Proselytising sidenote: make sure you remember that you did not enjoy the low speed.
Seed so that others will not endure the same.)
There are a couple of things that you can try on your end to improve your speed:
In particular, do not do it if you have a slow connection. The best speeds will be found around the
half-life of a torrent, when the SLR will be at its highest. (The downside is that you will not be able to seed
so much. It's up to you to balance the pros and cons of this.)
Limit your upload speed
The upload speed affects the download speed in essentially two ways:
- Bittorrent peers tend to favour those other peers that upload to them. This means that if A and B
are leeching the same torrent and A is sending data to B at high speed then B will try to reciprocate.
So due to this effect high upload speeds lead to high download speeds.
- Due to the way TCP works, when A is downloading something from B it has to keep telling B that
it received the data sent to him. (These are called acknowledgements - ACKs -, a sort of "got it!" messages).
If A fails to do this then B will stop sending data and wait. If A is uploading at full speed there may be no
bandwidth left for the ACKs and they will be delayed. So due to this effect excessively high upload speeds lead
to low download speeds.
The full effect is a combination of the two. The upload should be kept as high as possible while allowing the
ACKs to get through without delay. A good thumb rule is keeping the upload at about 80% of the theoretical
upload speed. You will have to fine tune yours to find out what works best for you. (Remember that keeping the
upload high has the additional benefit of helping with your ratio.)
If you are running more than one instance of a client it is the overall upload speed that you must take into account.
Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w's) do it on a per torrent basis.
Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp),
always think of the overall upload speed.
Limit the number of simultaneous connections
Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash.
Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become
slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100
and experiment with the value. Note that these numbers are additive, if you have two instances of
a client running the numbers add up.
Limit the number of simultaneous uploads
Isn't this the same as above? No. Connections limit the number of peers your client is talking to and/or
downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is
typically much lower than the number of connections, and highly dependent on your (physical) connection.
Just give it some time
As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have
nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if,
by change, the peers you are connected to include few or no seeders. The download speed should increase as soon
as you have some pieces to share.
Why is my browsing so slow while leeching?
Your download speed is always finite. If you are a peer in a fast torrent it will almost certainly saturate your
download bandwidth, and your browsing will suffer. At the moment there is no client that allows you to limit the
download speed, only the upload. You will have to use a third-party solution,
such as NetLimiter.
Browsing was used just as an example, the same would apply to gaming, IMing, etc...
| What if I can't find the answer to my problem here? |
top |
You can try these:
Post in the Forums, by all means. You'll find they
are usually a friendly and helpful place,
provided you follow a few basic guidelines:
- Make sure your problem is not really in this FAQ. There's no point in posting just to be sent
back here.
- Before posting read the sticky topics (the ones at the top). Many times new information that
still hasn't been incorporated in the FAQ can be found there.
- Help us in helping you. Do not just say "it doesn't work!". Provide details so that we don't
have to guess or waste time asking. What client do you use? What's your OS? What's your network setup? What's the exact
error message you get, if any? What are the torrents you are having problems with? The more
you tell the easiest it will be for us, and the more probable your post will get a reply.
- And needless to say: be polite. Demanding help rarely works, asking for it usually does
the trick.
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